Questions
The things people ask us most. Anything else? Just ask.
- How late can I order for tomorrow?
- Order by 2pm. After that, the next available day is offered at checkout.
- Can I choose a delivery time?
- You choose a morning or afternoon slot. Our drivers plan their rounds by slot, so we can't promise an exact hour, but the flowers will arrive inside the window.
- Will the bouquet look exactly like the photo?
- Close, but not identical: flowers are seasonal and every stem is different. If something in the photo isn't available or up to standard we substitute like for like, never for less.
- Is the card message free?
- Yes. Write it at checkout and we handwrite it on our card. Keep it under 300 characters so it fits.
- What if the recipient is out?
- Tell us a safe place or neighbour in the delivery instructions. Otherwise the flowers come back to the studio in water and we'll call you to redeliver the next day.
- Can I send flowers to a hospital or office?
- Offices, yes. Add the company name and floor in the address. Hospitals vary in what they allow; check with the ward first and add the ward name to the instructions.
- Do you do weddings and events?
- We do, in small numbers. Get in touch through the contact page with your date and we'll tell you if we have space.
- Something wasn't right. What now?
- Call 020 7946 0123 or email hello@palacebotanica.co.uk with your order number and a photo. Fresh flowers are perishable so we'll always sort it quickly, usually with a replacement.