Refunds and cancellations
Fresh flowers are perishable and made to order, so the usual 14-day cooling-off period does not apply. Here is what we do instead. Placeholder, to be reviewed before launch.
Changing your mind
You can cancel for a full refund any time before we start preparing your order, in practice, before 2pm the day before delivery. Call 020 7946 0123 with your order number. Once the flowers have been bought and tied for you we can't refund a change of mind, but we're happy to change the delivery address or date where we can.
Perishable goods
Under the Consumer Contracts Regulations 2013, goods liable to deteriorate or expire rapidly (which includes cut flowers and plants) are exempt from the 14-day right to cancel. Your statutory rights regarding faulty or misdescribed goods are not affected.
If something is wrong
If the flowers arrive damaged, wilted or not as described, tell us within 48 hours with a photo and we'll replace them or refund you, whichever you prefer. If a delivery is missed because of us, we redeliver free or refund in full.
How refunds are paid
Refunds go back to the card you paid with, usually within five working days of being issued.